help & faqs

We’ve put together a list of your most frequently asked questions, have a read through them, you might find the answer you need really quickly! If you need any help, or we weren’t able to answer your question below, head over to our contact form.

CONTACT US

where’s my order?

We always dispatch within 3 workings days, usually we'll get your order out much sooner though. Have a nose below to see when you can expect your order to arrive by, if your order hasn't arrived within the guidelines below then head over to our contact form and get in touch straight away!

UPS sure postUPS expressCanada
1-5 working days 1-2 working days 3-8 workings days

about teapigs

do your tea temples contain plastic?

You’ll be pleased to hear the answer is no! And they never have. Our tea temples and the string attached are made from corn starch, a natural carbohydrate extracted from corn. The label on the end of the string is made from simple, old-fashioned paper. Even the ink on the label is vegetable-based, and everything is sealed with heat – so no glue! As a result, our tea temples are fully biodegradable. 

why can’t I compost your temples in my garden?

Whilst they are fully biodegradable, this does differ from being compostable. Although they will eventually break down in compost, it would take a pretty long time, and result in tea temples strewn across your flowerbeds (and no one wants that). So instead, pop them in with your food waste. Most councils have industrial food waste systems which are designed to have the perfect combination of heat and moisture to allow the necessary micro-organisms to thrive that break down biodegradable materials. If you send your tea temples to your local council with your food waste, they will break them down within 12 weeks.

What is the difference between compostable and biodegradable?

Short answer: the difference is in the end product. Biodegradable items break down and decompose naturally in the environment. While compostable items also break down naturally, they break down into organic matter, which in turn breaks down into nutrient-rich soil. So if you’re throwing both types of items into your garden, only compostable items will help your petunias grow.   

what are our cartons made from? What is FSC packaging?

The outer cartons of our 15s, 50s, 30g matcha tins and matcha sachets are made from FSC certified paper. FSC stands for the Forest Stewardship Council. They are an incredible organisation who only source wood for production from forests that are sustainably managed. By using their packaging paper, we know that the forests it comes from will be protected and conserved for generations to come.

What’s more, the ink we use to print on our cartons is vegetable-based, so you’re covered on all fronts. Just don’t try to eat it.

To find out more about the fantastic work the FSC does in helping to preserve woodland worldwide, check out their website here.

what is Natureflex and what do I do with it?

We’ve recently invested in switching to a wonder-material called Natureflex. The geniuses at Futamura have figured out how to convert renewable wood pulp into airtight packaging, which means that the clear inner bag which keeps your delicious tea fresh is now compostable! (...game changer right!?) Most of our bestselling teas are already using Natureflex, and we hope that all our packs will be using Natureflex within the next few months. Do bear with us while we fully switch over - We’ll keep you all updated!

To read more about the amazing Natureflex, check out Futamura’s website here.

Are teapig teas organic?

We select our teas based on taste and quality. If we can find an organic tea that matches our quality standards, then we will use that tea. To maintain these standards, we have to source teas from various growers. Sometimes the teas may be organic, sometimes not.

Are teapigs teas Fairtrade?

The best quality teas aren't necessarily Fairtrade. We pay a premium price for our teas, sourced from quality estates which have a sustainable business model. In addition we are working towards achieving 100% Rainforest Alliaince accreditation for english breakfast (everyday brew), and we have our own ethical scheme of which we are very proud.

Why the name "teapigs"?

Ha! We get asked this so many times. Well, we wanted a memorable name, and this really summed us up. We're just greedy for great tea and will do anything to get more. Fancy being a teapig like us?

Why don't you have a huge range, like some other companies do?

We like to keep things simple. Yes, we could offer you 150 or more teas, but where would you start? With our tea knowledge we have carefully selected what we believe is a cross-section of the finest teas to make your selection that much easier. It's a start, and we will add to the list from time to time, especially with limited edition specials. Let us know of any special tea that you may have come across; maybe we can include it.

Why do your teas cost so much?

It's fair to say that our teas are more expensive than traditional "supermarket" teas. But it simply comes down to quality; the finest quality whole leaf teas cost more. We would actually like to pose the question the other way around: How can we deliver the exquisite taste of the finest teas from around the world for only pennies a cup?

What are flavorings?

We know the word ‘flavorings’ can sound a little suspicious and scary, but never fear – there are no nasties hiding in your tea! Flavoring can be anything from adding oil extracts to scenting the tea leaves, but we always use the highest quality natural products. Sometimes it’s necessary to add these flavorings alongside the flowers, fruits and spices you’ll find in your cup to round out the flavor and ensure the perfect brew. 

What is the caffeine content of teas?

All teas from camellia sinensis naturally contain caffeine in varying amounts, depending upon a number of factors - in particular, where it is grown and how it is brewed. Typically the caffeine content of an average cup of tea will vary from between 30 – 75mg. Most, but not all, herbal teas are naturally caffeine free.

Why don’t teapigs have a decaffeinated tea?

We will only sell teas of the highest quality. The rather nasty processes used to decaffeinate teas will also reduce the quality - not a compromise we are happy to make. If you are looking for a regular style of tea without caffeine, then try our rooibos tea. It’s very close in flavour and appearance to regular tea, can be drunk with milk or sugar and is naturally caffeine free.

Where does tea come from?

All tea comes from the same bush - the camellia sinensis bush. And no, we don’t mean one single huge bush, but millions of camellia sinensis bushes cultivated in many different countries. Teas from camelia sinensis are processed in different ways at the tea estate to produce black, green, white and oolong teas. Learn more here.

And herbal teas - where do they come from?

Any tea that doesn’t come from the camellia sinensis bush is not a “traditional” tea, and they would normally be referred to as herbal teas or infusions. There are literally hundreds of different herbal teas. 

And what about red tea?

Rooibos tea, often known as either redbush tea or just plain red tea, is not from the camellia sinensis bush, therefore is technically a herbal tea.

Why does tea vary so much in taste?

Growing conditions, soil, climate and altitude all make a big difference to the quality of a tea. In addition the process that the leaves go through, and the skill of the people involved, will ultimately decide a tea's taste.

Can you reassure me about the safety of your matcha?

We are aware that some of you may be concerned about the sourcing of our matcha since the tragic earthquake disaster in March 2011. The Nishio region is over 600km South of Fukushima and, as well as strict testing by the Japanese Authorities before it leaves the country, our matcha is tested twice more for radiation levels before it reaches our shelves.

Is tea safe to drink during pregnancy and breast feeding?

We would suggest consulting your GP if you have any concerns about drinking teas or infusions during pregnancy or whilst breast feeding

order and delivery

Why does your packaging state, "Made in a factory that produces nuts"?

We have our tea produced in a factory which also produces teas for other brands. Some of the other blends they produce contain nuts. Whilst every precaution is taken to ensure there is no cross-contamination, we believe that we should make you aware of this. The nuts used are almonds and hazelnuts, so we can assure you the factory is a peanut-free zone.

How long will I have to wait for my order?

Once you have placed your order, we'll process it within 3 working days. If you choose UPS express, your teas will be delivered in 1-2 working days after packing. If you choose UPS first class then your tea will be delivered in 1-5 working days after packing. We can make good tea but unfortunately we can’t solve all the problems of the postal service.