When you shop on our website, we may collect the personal information you input when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered. We use this information in a number of ways:
- to ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order
- to allow us to make any subsequent visits you may make to our website, as easy as possible, meaning you don't have to resubmit certain information each time you shop with us
- to occasionally contact you, should we have any offers or information related to the goods you have previously purchased with us
- to profile our customer database to help us improve our service and product range, and to help us attract similar customers; this may involve working with third party analysis companies
Our customer's privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. teapigs operates a positive OPT IN option for anyone choosing to receive marketing information from carefully selected third parties. We will occasionally contact you via email or mail about teapigs products and services that we believe would be of interest and benefit to you, based on your previous activity on our website. If you would prefer not to receive this information, you can OPT OUT at any time by visiting your account pages. teapigs strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 020 8568 1313. You can amend your personal account details by visiting your account pages.
teapigs use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters 'https' will replace 'http' in the browser address window. You will also notice a yellow padlock appear, either next to your browser address window or at the bottom of your browser window.
We are a very small team and we’ll do our very best to get back to you as quickly as possible.
Call us on: +44 (0) 20 8568 1313 ( Mon-Fri 0900-1730 )
Write to us at: teapigs, 1 The Old Pumping Station, Pump Alley, Brentford, TW8 0AP, UK